Hosface Private Limited (“Company”) respects Your privacy and is committed to protect it. This Privacy Policy (the “Policy”) explains the types of information collected by the Company when You use the Hosface Platform (as defined in Terms of Use), how we collect, use, share and store such information collected and also explains the rationale for collection of such information, the privacy rights and choices You have regarding Your information submitted to us when You use the Services.

Please read this Policy carefully prior to accessing our Hosface Platform and using the Services. By accessing and using the Hosface Platform, providing Your Personal Information (defined below), or by otherwise signalling Your consent when the option is presented to You, Your consent to the collection, use, disclosure, sharing and storing of information described in this Policy and any other rules, policies or guidelines published on the Hosface Platform as applicable to You (collectively referred to as the “Terms of Use”) and Company disclaims all the liabilities arising therefrom.

If You have inadvertently submitted any Personal Information to the Company prior to reading this Policy statements set out herein or You do not agree with the way Your Personal Information is collected, stored or used, then You may access, modify and/or delete Your Personal Information in accordance with this Policy (refer to the sections about Your Choices and User’s Rights). If any information You have provided or uploaded on the Hosface Platform violates the Terms and Conditions, the Company may be required to delete such information upon informing You of the same and revoke Your access to the Hosface Platform, if required.

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INFORMATION COLLECTED

1.1 For Patient

1.1.1 You may be asked to provide Your information anytime You visit, access, use or browse the “Website”. We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our Products, services, content and advertising.

1.1.2 You agree to provide information, which shall be true, correct, up to date and accurate. You may access, amend, alter or require deletion of Your information partially or fully by contacting us at https://hosface.com/ (“Website”).

1.1.3 The Website is also directed towards minors. We do collect Personal Information from any User who is under 18 (Eighteen) years with the consent of their parent. If a parent or guardian becomes aware that his or her child has provided his/ her information on the Website without their consent, he or she shall contact us for the deletion of such information. If we are made aware that we have collected the Personal Information of a person below the age of 18 (Eighteen) years without the permission of parent, we will take steps to delete the information within a reasonable time. In the event of a person below the age of 18 (Eighteen) years, uses the services in contravention to the Privacy Policy and Terms, we shall not be held liable or responsible for any damage or injury suffered by such person.

1.1.4 We may collect a variety of information from You, including Your name, password, mailing address, phone number, email address and contact preferences, including any other usage and interaction details with us or our affiliates. We may collect such information which when combined with other pieces of information available with us could reasonably allow You to be identified (“Personal Information”). Personal Information shall include:

• Name

• Email ID

• Address

• State

• Gender

• Date of Birth

• Height

• Weight

• Previous medical condition documents

• Health overview • Previous consultation history

1.2 For Practitioners

1.2.1 You may be asked to provide Your information anytime You visit, access, use, or browse the "Website." We may share information and use it consistent with the provisions of this Privacy Policy. We may also combine it with other information to provide and improve our products, services, content, and advertising.

1.2.2 You agree to provide information that shall be true, correct, up-to-date, and accurate. You may access, amend, alter, or request the deletion of Your information partially or fully by contacting us at https://hosface.com/ ("Website").

1.2.3 The Website is intended for professional use by registered medical practitioners. By using the Website, You confirm that You are a licensed medical professional, and You consent to the collection and processing of Your personal and professional information in accordance with this Privacy Policy.

1.2.4 We may collect a variety of information from You, including Your name, password, mailing address, phone number, email address, and professional details, including any other usage and interaction details with us or our affiliates. We may collect such information which, when combined with other pieces of information available with us, could reasonably allow You to be identified ("Personal Information"). Personal Information shall include:

• Name

• Email ID

• Address

• State

• Gender

• Date of Birth

• Medical License Number

• Specialization

• Educational Qualification

• Years of Experience

• Consultation Fees

• Personal Affiliations

• Availability and Schedule

• Any additional credentials or certification

1.2.5. The Website may also collect analytics and usage data, including log files, IP addresses, device information, and browsing activities, to improve the functionality and security of our services.

1.2.6. We do not sell or rent Your Personal Information to third parties. However, Your professional details, such as name, specialization, and consultation fees, may be displayed to patients for the purpose of facilitating online consultations. ,,,

1.2.7. We do not sell or rent Your Personal Information to third parties. However, Your professional details, such as name, specialization, and consultation fees, may be displayed to patients for the purpose of facilitating online consultations.

1.2.8. If You wish to deactivate Your account or request the deletion of Your data, You may contact us at the details provided on the Website. Please note that certain regulatory and legal obligations may require the retention of specific data for a prescribed period.

2. USE OF INFORMATION OF PATIENTS COLLECTED

2.1 We use the information We collect in a variety of ways in order to provide the Services on the Platform and to operate Our business includes the following; ,

2.1.1 To carry out Our obligations arising from Your requests for the products and Services on the Platform;

2.1.2 To operate and improve the Platform in order to foster a positive user experience and to improve Our business as a whole;

2.1.3 To process and deliver Your order with Us;

2.1.4 To enable Your access to Our Site or App to purchase products and provide You Services;

2.1.5 To enable You to initiate consultation with Medical Practitioners or facilitating a diagnostic test;

2.1.6 Analyzing data, tracking trends, building algorithms, creating databases for rating systems, recommendations engines, etc.; ,

2.1.7 Research, growth and development of Our or Our group entities' business (including building upon our network of our consulting RMPs/doctors, partners etc;

2.1.8 We use the information that You provide for such purposes such as responding to Your requests, customising Your orders, improving Our Platform or communicating with You;

2.1.9 For non-targeting reasons such as frequency capping, compliance, billing, ads reporting or delivery, market research or product development purposes; 2.1.10To comply with applicable law;

2.1.11 To conduct audits and quality assessment procedures;

2.1.12 To analyze the use of Our resources, troubleshooting problems and improving Our Products and Services, by using the information regarding Your mobile device and software;

2.1.13 Contacting users, by Us or our group entities, both during and after an order, for updates, resolution of queries, order details, consultations, follow-up consultations or offering new products or services;

2.1.14 To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of Our Terms, or as otherwise required by law;

2.1.15 To respond to any queries that You may have and to communicate information to You, including notifications of any promotions or alerts, any changes/updates to the Site, or the introduction of any future fees or charges that We may collect at the time for purchasing products or provision of Our Services to You; or

2.1.16 To contact You, by way of SMS, email and phone calls, from time to time to record Your valuable feedback on Our products and Services, as they currently stand, and/or any potential products and services that may be offered in the future;

2.1.17 We may contact You by way of SMS, email and phone calls, if You have added products to Your cart but have not been able to complete the checkout process. This is to facilitate Your order completion and provide assistance with any issues that You may be experiencing;

2.2 We may access or store Your information if it is necessary to detect, prevent or address fraud and other illegal activity or to protect the safety, property or rights of the Platform or others. 2.3 We may use information regarding Your location or the location of Your device through which You access the Service for a number of purposes, including without limitation to confirm You are located in a jurisdiction in which the Service is offered and to identify an appropriate Medical Practitioner.

2.4 We may collect, analyze, use, publish, create and sell de-identified information, of which Your personal or sensitive personal information might be a component, for any business or other purpose not prohibited by applicable law, including for research and marketing purposes. (collectively “Purposes”).

3. USE OF INFORMATION OF PRACTITIONERS COLLECTED

3.1 The below mentioned are the different ways in which the collected information of the practitioners are used;

3.1.1To facilitate and manage Your consultation services provided to Users on the Platform;

3.1.2To enable and improve communication between You and the Users, including scheduling consultations, follow-ups, and providing recommendations;

3.1.3To provide You with relevant patient history, medical records, diagnostic reports, prescriptions, and other necessary information to ensure efficient and accurate healthcare services;

3.1.4To enhance and optimize the functionality of the Platform, improving Your experience and operational efficiency;

3.1.5To support You in diagnostic processes, treatment planning, and medical decision-making by providing access to analytical tools and patient data trends;

3.1.6To analyze patient data, track healthcare trends, and create anonymized datasets for research, innovation, and service improvement purposes;

3.1.7To provide insights and recommendations for better patient engagement and treatment outcomes;

3.1.8To facilitate the settlement of professional fees, billing, and compensation for services rendered through the Platform;

3.1.9To ensure the security of personal and medical data shared between Practitioners and Users, in compliance with relevant data protection regulations;

4. BASIS OF COLLECTION

4.1 We may collect, use or process Your information including Personal Information and Sensitive Personal Data or Information for the following purposes:

4.2 For creating and giving You access to Your registered account on the Website.

4.3 To develop, deliver, process and improve our Products, services, content in order to personalize and improve Your experience.

4.4 To inform You about our Products, services, offers, updates, upcoming events, including providing You information in relation to order confirmations, invoices, technical notices, security alerts.

4.5 For internal analytical and research purposes such as auditing, data analysis and research to improve Our Products, services and customer communications. ,

4.6 To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.

4.7 To resolve any request, dispute, grievance or complaint raised by You in relation to Your use of the Website.

5. DO WE SHARE THE INFORMATION RECEIVED?

We may redirect You to third-party vendors or service providers (including consultants, payment processors or other service providers and integrated services) to enable them to provide their services to You on our behalf either directly or through the Hosface Platform. In such cases, kindly read the Terms and Conditions of such third-party vendors or service providers before providing Your information or consenting to use Your information. The information collected by such third-party vendors or service providers are excluded from being dealt under this policy and the Company shall bear no responsibility for any unauthorized use of the same. We may not automatically share information about You with third-party platforms that are used to create interactive forums between Content Providers and Learners to enable the Learners a more conducive environment to extend their learning. The information shared with these platforms are subject to User’s sole discretion. Further, the privacy terms of these platforms are independent of this Policy and we suggest that You read through the privacy policies and terms and condition of such platforms prior to You consenting to being a part of any forums made available on these third-party platforms.

6. DURATION FOR WHICH INFORMATION IS STORED

Mostly, when You delete any of the information provided by You or when You delete Your account, on the Hosface Platform, the same will be deleted from our servers too. However, in certain cases, we will retain Your information for as long as it is required for us to retain for the purposes stated hereinabove, including for the purpose of complying with legal obligation or business compliances. Further, please note that we may not be able to delete all communications or photos, files, or other documents publicly made available by You on the Hosface Platform (for example: comments, feedback, etc.), however, we shall anonymize Your Personal Information in such a way that You can no longer be identified as an individual in association with such information made available by You on the Hosface Platform. We will retain Your personal data of practitioners for as long as it is necessary to fulfill the purposes outlined in this Policy, comply with legal and regulatory requirements, resolve disputes, and enforce Our agreements. The duration of storage may vary depending on the nature of the data, applicable laws, and operational requirements. Upon expiry of the required retention period, We will securely delete or anonymize the data to prevent unauthorized access or misuse.

7. SECURITY

The security of Your Personal Information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect the Personal Information that it has under its control from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When You submit Your information on the Website, Your information is protected through our security systems. Please note that we use international and industry-recognized standards as per applicable laws, rules and regulations. Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy.

These authorized persons are also under an obligation to keep such information confidential. Although we make best possible efforts to transmit and store all the information provided by You in a secure operating environment that is not open to public, You understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive Your Personal Information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

8. USER’S CHOICES

8.1. Limit the information You provide: You always have an option to choose the information You provide to us, including the option to update or delete Your information. However, please note that lack of certain information may not allow You the access to the Hosface Platform or any of its features, in part or in full.

8.2. Limit the communications You receive from us: Further, You will also have the option to choose what kind of communication You would like to receive from us and whether You would like to receive such communication at all or not. However, there may be certain communications that are required for legal or security purposes, including changes to various legal agreements, that You may not be able to limit.

9. USER’S RIGHTS

In general, all Users have the rights specified herein this section. However, depending on where You are situated, You may have certain specific rights in respect of Your Personal Information accorded by the laws of the country You are situated in.

9.1 Right to Confirmation and Access: You have the right to get confirmation and access to Your Personal Information that is with us along with other supporting information.

9.2 Right to Correction: You have the right to ask us to rectify Your Personal Information that is with us that You think is inaccurate. You also have the right to ask us to update Your Personal Information that You think is incomplete or out-of-date.

9.3 Right to be Forgotten: You have the right to restrict or prevent the continuing disclosure of Your Personal Information under certain circumstances.

9.4 Right to Erasure: If You wish to withdraw/remove Your Personal Information from our Hosface Platform, You have the right to request erasure of Your Personal Information from our Hosface Platform. However, please note that such erasure will remove all Your Personal Information from our Hosface Platform (except as specifically stated in this Policy) and may result in deletion of Your account on the Hosface Platform permanently, and the same will not be retrievable. If You are a User, You may exercise any of the above-mentioned rights by using the options provided to You within the Hosface Platform upon Your login. If, however, You are facing any issues or require any clarifications, You can always write to us at the address noted in the Grievances section below and we will address Your concerns to the extent required by the applicable law.

10. PROMOTIONAL COMMUNICATIONS

You will always have the option to opt out of receiving some or all of our promotional communications through the setting provided within the Hosface Platform upon Your login, by using the unsubscribe link in any email communications sent to You or by emailing hello@hosface.com .

If You opt out of promotional communications, we may still send You transactional communications, such as service announcements, administrative and legal notices, and information about Your account, without offering You the opportunity to opt out of these communications. If You no longer wish to use our Hosface Platform or receive any communications from us (except for those that are legally required), then You may delete Your account by using the option enabled within the Hosface Platform or by writing to us at hello@hosface.com.

Please note that opting out of promotional email communications only affects future communications from us. If we have already provided Your information to a third party (as stated in this Policy) before You changed Your preferences or updated Your information, You may have to change Your preferences directly with that third party. We do not sell Your Personal Information to third parties and we do not use Your name or name of Your company in marketing statements without Your consent.

COOKIES POLICY

This Cookies Policy supplements our Privacy Policy and describes the different types of cookies and other similar technologies that may be used in connection with the Hosface Platform to facilitate the Services to You. This Cookies Policy also describes how you can manage cookies and other similar technologies.

By accessing our Platform, You agree to the use of cookies and similar technologies for the purposes described in this Cookies Policy. Cookies are small files of data in the form of text files created by web browsers you may use and is stored on your device’s hard drive. They allow website providers to identify users, store preferential information and understand users’ browsing activities.

There are other similar technologies that allow Us and Third parties to obtain information about your visits to the Site, usage of the Platform, including to analyse your visiting patterns. We use this information to provide Services on the Platform that are specific to your interests. Cookies alone cannot be used to disclose your individual identity to us, though in some cases we may tie Company or third-party Cookies to personal information you have provided to us or that we have otherwise obtained about you in accordance with our Privacy Policy.

1. Usage of Cookies

We may use different types of cookies on the Platform:

1.1. Essential Cookies: Essential Cookies are necessary for the Platform to work and enable you to move around it and use its services and features. Disabling these cookies may make the services and features unavailable.

1.2. Functional Cookies: We use Functional Cookies to save your settings on the Platform such as language and other user preferences you have previously opted for on the Site.

1.3. Flash Cookies: We may also use "Flash Cookies" for some of our animated or other video content.

1.4. Session Cookies: These types of cookies are stored only temporarily during a browsing session and are deleted from your device when you close the browser or the application. We use Session Cookies to support the functionality of the Platform and to understand your use of the Platform, that is, which pages you visit, which links you use, what content you are viewing, and how long you stay on each page.

1.5. Persistent Cookies: These types of cookies are not deleted when you close your browser or the application but are saved on your device for a fixed period of time or until you delete them. Each time you visit the Platform, the server that set the cookie will recognize the persistent cookie saved on your device. We and others may use persistent cookies to store your preferences, so that they are available for your next visit, to keep a more accurate account of how often you visit the Platform, how often you return, how your use of the Platform may vary over time and the effectiveness of advertising efforts.

1.6. Analytics Cookies: Analytics Cookies collect information about your use of the Platform and enable us to improve the way it works. These cookies give us aggregated information that we use to monitor site performance, count page visits, spot technical errors, see how users reach the Platform and measure the effectiveness of advertising (including emails we send to you).

1.7. Advertising Cookies: These cookies allow us and other advertisers to show you the most relevant products, offers, and advertisements on the Platform and third-party sites, or through emails or other message platforms. These types of cookies also help us provide you with content on the Platform that is tailored to your interests and needs. As noted below, some Analytics Cookies and other technologies are used in part to facilitate advertising. Advertising Cookies also include Social Plug-In Cookies.

1.8. Social Plug-In Cookies: Social Plug-In Cookies are used to share content from the Platform with members and non-members of social media networks such as Facebook, Twitter, YouTube and Pinterest. These cookies are usually set by the social networking provider, enabling such sharing to be smooth and seamless.

2. Other Technologies

2.1. Google Analytics: We use Google Analytics to collect and process statistical data about the number of people using the Platform and to better understand how they find and use the Platform. The data collected includes data related to your device/browser and on-site activities to measure and report statistics about user interactions on the Platform. Any data collected is used in accordance with this Policy and Google’s privacy policy. For Google’s privacy policy, please refer the respective website to know more.

2.2. Other Third-Party Technologies: Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content. We do not control these third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies

2.2. Other Third-Party Technologies:

Some third parties may use automated data collection technologies to collect information about you when you browse the Internet. The information they collect about your online browsing activities over time and across different websites and other online services may be associated with your personal information and used to provide you with targeted content. We do not control these third parties’ technologies or how they may be used. If you have any questions about targeted content, you should contact the responsible party directly or consult their privacy policies.

3. Choices About Cookies

We provide you with choices regarding the personal information you provide to us, and we have created ways to give you control over your information. Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may choose to set your browser to remove or reject cookies by adjusting your browser settings. Please be aware that, if you decline the use of cookies, you may not have access to the full benefits of the Platform. Further, You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Website. To manage third-party usage of Other Technologies, contact the third party directly or consult their privacy policies. Company is not responsible for third-party use of Other Third-Party Technologies.

4. PRIVACY GRIEVANCES

If You have any questions about this Policy, wish to exercise Your rights, have concerns about privacy of Your data or any privacy related grievances in respect of the Hosface Platform, then please register Your complaint with a thorough description via email to hello@hosface.com.