Users health and satisfaction are our highest priorities. We are committed to offering a seamless and trustworthy platform that connects you with qualified medical professionals for consultations, advice, and support. While we strive to ensure a smooth and effective experience for every user, we understand that there may be times when expectations aren’t fully met due to unforeseen issues such as technical errors, appointment cancellations, or service concerns. In such instances, we want to assure you that your concerns shall be handled with fairness and transparency. Our refund policy is designed to offer clarity on when refunds may be applicable and how you can initiate a request. Please review the details below to understand your rights and the procedures involved.

Refund Eligibility

In the event of a booking cancellation, Hosface offers a flexible refund structure based on the timing of the cancellation. If a user cancels their appointment within 12 hours, they shall be eligible for a full refund. Cancellations made within 6 hours of consultation shall be paid with 50% refund. However, if the cancellation occurs less than 4 hours before the appointment, 20% refund shall be provided. No refund after 4 hrs of time limit. This policy helps us manage doctor availability and ensures fairness for both healthcare professionals and patients.

Service Issues

If the consultation experience does not align with the description provided such as if the doctor is unavailable, the session is significantly delayed, or the service quality is otherwise unsatisfactory we encourage users to report the issue within 24 hours of the scheduled consultation. Also, the Users shall report to the helpline within 24 hrs before the consultation for any type of cancellation. Once a concern is raised, our team shall promptly review and assess the matter. If the issue is found to be valid and attributable to service shortcomings on our end, we shall offer either a partial or full refund, depending on the nature and severity of the inconvenience caused. Our goal is to ensure trust and reliability in every interaction on the Hosface platform.

Platform Errors

In rare cases where a booking error occurs due to a technical malfunction or system related issue on the Hosface platform such as incorrect scheduling, double bookings, or payment glitches we take full responsibility. If such an error prevents the user from successfully availing the consultation service, a full refund shall be issued without delay. We are committed to maintaining transparency and ensuring a seamless user experience, and as such, all genuine platform-related faults shall be promptly addressed and rectified.

Situations where refunds shall not be issued

Refunds shall not be issued under certain circumstances mentioned here in this paragraph, where the user is at fault. This includes cases of no consultation, where the user fails to attend the scheduled consultation without providing prior notice. Similarly, if a user ends the session or leaves the consultation prematurely without a valid or justifiable reason, they shall not be eligible for a refund. Additionally, any breach of Hosface’ s terms of service such as misuse of the platform, inappropriate behavior, or providing false information shall automatically forfeit the user’s right to claim a refund. These conditions are in place to ensure fairness and accountability for both users and healthcare providers

Refund Process

Once a refund request has been reviewed and approved, the refund amount shall be processed using the original payment method provided at the time of booking. Users can expect the refunded amount to reflect in their account within 1 to 10 business days, depending on their bank or payment gateway. Hosface is committed to ensuring a smooth and timely refund experience, and we shall keep users informed throughout the process via email or app notifications.

Contact Us

For any questions or assistance regarding refunds, please reach out to our customer support:

• Email: hosface@talrop.com

• Phone: +91-9995057774